While every reasonable effort is made to prepare our web site as accurately as possible, we reserve the right to correct pricing errors posted on the website accidentally. If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for any changes in pricing. At that time you will have the option to cancel your order. If you have any questions about the way an item is described or priced, please contact our customer service department at 800-704-5561 x15.
Empowerfitness.com accepts Visa, MasterCard and American Express through our secure payment gateway connection for payment in the online store. Sorry but personal checks cannot be accepted.
Sales tax is charged for goods sold or shipped to CA, MA and MO. Prices listed in our on-line store do not include sales or use tax. These taxes, where applicable, are solely the buyer’s responsibility.
Secure method for transmission of payment data
You can shop at store.empowerfitness.com with confidence. We have partnered with Authorize.Net [http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
store.empowerfitness.com is registered with the Authorize.Net Verified Merchant Seal program.
Payment with debit cards
If you choose to use a debit card, a funds authorization will appear on your statement followed within about a day by the actual charge. Using a debit card could tie up available funds until the transaction is complete. On some occasions such transactions can take up to several days to clear depending on your individual bank. Empowerfitness.com will not be responsible for any overdraft charges incurred as a result of any such transaction delays or costs incurred.
We do not deliver to PO or APO boxes please contact us at the phone or email listed above so we can arrange an alternate address to ship to you. Empowerfitness.com charges a shipping fee that is calculated during the checkout process. Our on-line shipping rates are for the 48 contiguous U.S. states only. We do not ship internationally. In stock items will ship within 2-3 business days from time of order.
Every effort will be made to cancel orders at the customer’s request as soon as notification is received by Empower. However, any order cancelled after it has been shipped must be returned at the customer’s expense and will require return authorization from empowerfitness.com before such return. Please contact our customer service department at 800-704-5561 x15 or firstname.lastname@example.org regarding a cancellation request or to receive a return authorization.
All returns must be authorized by empowerfitness.com before any return is accepted. Unauthorized returns will be refused. Please contact Customer Service at the number or email address provided above to obtain a return authorization and return shipping details.
Returns must be in original carton and be in new condition as determined by empowerfitness.com.
Merchandise may be returned within 30 days of receipt for exchange or refund.
The customer is responsible for all return and handling charges except in cases where the return is a result of our error.
Physical return address for return shipments will be included in the return authorization information.
Please Note: If you purchased an Empower fitness product at a retail location and need a return or exchange, please return it to the store location where it was originally purchased. The above return information is only for returns and exchanges for products purchased from our Empower website.
Any product which the consumer believes are damaged on receipt must be reported to empowerfitness.com within (7) days of receipt. The entity, empowerfitness.com will not accept damage claims after (7) days of the delivery date. If merchandise is discovered damaged after opening (upon receipt) – call customer service immediately at 800-704-5561 x15 to report damage. Do not return merchandise without empowerfitness.com‘s authorization. Keep original carton and all packing materials.